FAQ

What is IntrosNow?

IntrosNow is an online database of video projects and templates to help boost your brand/company. We have teams all over the world who are skilled in the video department. Once you have chosen a template our job begins!

What makes IntrosNow special?

IntrosNow is very unique. We pride ourself on having a vast directory of video templates that will accelerate your online presence. We also have good taste in design so most of our projects are some of the best in the world.

What is your refund policy?

There is none! We don’t have a refund policy because our team spends time creating these tailored videos and once they are done we have no use for them and you are able to keep it. So for that reason we have a no refund policy.

What happens to my videos after you deliver them?

After your videos are delivered we delete them off our hard drives due to storage space. However we do offer custom quotes if you would like us to keep your project and/or videos forever on our storage servers.

How long until I receive my video?

All videos will be delivered within 3-7 days. We offer for a higher price 24 hour delivery if that is something you would want.

Can I request a custom video?

Yes, absolutely. We love doing custom work. Send us a message with your thoughts and we’ll see what we can do.

How long have you been doing these videos?

We have been in business since 2015 when we started on Fiverr. 6,000 customers later and we are still going strong!

Have more questions?

Feel free to contact our support team at introsnow@gmail.com

Are you associated with Fiverr?

Yes, currently all of our orders go through their platform. Fiverr is a much bigger company and therefore has much better safety and security when dealing with transactions. This website was made because of how many videos we have to offer and Fiverr has a limit on the amount of gigs you are allowed to have.

Can I change my plan after I purchase?

You can upgrade or downgrade your plan within 1 day of purchasing (unless you have 24 hour delivery). The sooner the better.

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